Terms & Conditions

Confidentiality policy

Getcapte.com takes the security of your data very seriously and invests in its protection. We implement and apply security measures and procedures in accordance with data security standards.

Information Gathering

We collect information when you visit our site, register on our site, and when you log in to your account. The information collected includes your first name, last name, email address, company (optional), and phone number (optional).

In addition, we automatically receive and record information from your computer and browser, including your IP address, software, hardware, and the page you are requesting.

Use of information

Any information we collect from you may be used to:

  • Create or manage your Capte account
  • Give you access to our subtitle creation service
  • Improve customer service and your support needs by our support team
  • Contact you to show you new features and offers that may be of interest to you
  • Personalize your experience
  • Analyze the use of the site (anonymized and aggregated data)
  • Administer a contest, promotion, or survey

Email processing

Emails are processed via Sparkpost

Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required to do so by law.

Information protection

We implement a variety of security measures to keep your personal information safe. We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to do specific work (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.


We use cookies. Our cookies improve access to our site and identify repeat visitors. Cookies are also stored by our Google Analytics partners in order to improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to personally identifiable information on our site.

These cookies are not essential for the functioning of the site, but they facilitate your navigation. You can block or delete them, but you may then prevent the proper functioning of certain elements of the site.


We use the email address you provide to send you information and updates about your order, occasional company news, information about related products, etc. If at any time you want to unsubscribe and stop receiving emails, detailed unsubscribe instructions are included at the bottom of each email.


By using our site, you are agreeing to our privacy policy.

Contact Capte about my data

A specific request, question, complaint about the data you have provided on one of our devices?

You can send an email to the attention of help.noemie@getcapte.com

The Capte team will answer you as soon as possible.

General conditions of use

Thanks for consulting https://getcapte.com/ (our”site“).

The purpose of these general conditions is to define the terms and conditions of use of the services offered on the site, as well as to define the rights and obligations of the parties in this context.

By accessing or using the services offered or the software, you (“The Customer”) agree to be contractually bound by these terms and conditions. If you do not agree to and comply with any or all of these terms, you are not authorized to access the services or use the software.

1.Operator of products and services

The Services offered on the getcapte.com site are operated by the company Capte, SAS with a share capital of 1000 euros, registered with the RCS of Coutance under number 900 919 457, whose head office is located at 68 Rue Jean Monnet, 50400 Granville, France.

Capte can be contacted at the following coordinates:

Mailing address : 68 Jean Monnet Street, 50400 Granville

Email address : contact@getcapte.com

2.Access to the site and services

The Services are accessible, subject to the restrictions provided on the site:

  • to any natural person with full legal capacity to engage under these general terms and conditions. A natural person who does not have full legal capacity may access the Site and the Services only with the agreement of his legal representative;
  • to any legal person acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal person.

3.Use of the site

By consulting our site, you accept and consent to the terms of use described in these terms and conditions. The use of our site is limited to the consultation of the content and the use of the services presented.

Your acceptance of the general conditions is also materialized when you continue a contractual relationship by paying for a subscription on the site, but also by using our free trial service.

You guarantee and undertake not to use this site for other purposes (speculative purchases, use of forgeries, fraud, sensitive content...). The site and the content presented on this site may not be copied, reproduced, republished, republished, uploaded, displayed, transmitted, or distributed. Unauthorized use of our site and/or materials contained on our site may constitute a violation of applicable copyright, trademark, or other intellectual property laws. Insofar as Capte suffers loss and/or damage of any kind and in any manner whatsoever, resulting from the breach of the warranty contained in this clause and/or your unauthorized use of our Site and/or the contents, products or services on our Site, you hereby agree to indemnify Capte in full against any loss and/or damage of this type.

4.Ownership of products, software, and copies

If you use services designed by Capte on the getcapte.com site under an agreement, the software and associated documentation are copyworks protected by copyright and by the laws applicable to databases. Capte retains ownership of the copyright and ownership of the software or any accompanying writing (documentation), including all related intellectual property rights, of any kind and regardless of origin, whether such intellectual property is registered or not and regardless of the form or medium on which the original software and other copies may exist.

By accepting this Agreement, you acknowledge and expressly agree that you will not seek:

a) to acquire ownership rights of any kind and in any manner whatsoever in the software and/or documentation; and

b) to remove or modify in any way the copyright, trademark and other proprietary notices or marks appearing on the documentation or software as delivered to you.

You acknowledge and agree that all intellectual property contained in the software and/or documentation of Capte Belongs to Capte and you agree not to copy or duplicate any intellectual property, directly or indirectly, in any way and you understand the legal implications that result from this. If you find yourself in breach of this clause of the Agreement, you acknowledge and agree that you will be responsible for all legal fees incurred by Capte for any legal action deemed necessary.

5. Advertising

Capte reserves the right to insert on any page of the site and in any communication to users any advertising or promotional messages in a form and under conditions including Capte will be the sole judge.

6. Data protection

6.1 When the online tool created by the getcapte.com site is used, the email addresses, videos and subtitles made can be collected and stored on our servers.

6.2 The User acknowledges and expressly accepts that the data collected on the site and on the computer equipment of Capte attest to the reality of the transactions carried out hereunder;

6.3 We process this personal data and we remain the owners of the subtitles only for the purpose of improving the service. We will delete them in accordance with your request, unless we are required by law to keep them.

6.4 We ensure that our personnel authorized to access this personal data are committed to maintaining the confidentiality of this data or are subject to an appropriate legal obligation of confidentiality.

6.5 All data collected by Capte are processed and stored in France.

6.6 All personal data is removed from our database after a period of 30 days.

6.7 As far as possible, taking into account the nature of the processing and the information available to us, we will help you comply with your legal obligations:

(a) respond to the requests of the persons concerned (by taking appropriate technical and organizational measures);

(b) secure personal data;

(c) inform supervisory authorities and data subjects (where applicable) of personal data breaches;

(d) conduct data protection impact assessments (if applicable);

7.Licensing restrictions

You may not use, copy (unless such copy is incidental to the normal use of the software, or is necessary for backup or operational security purposes), modify, or transfer the software used on the getcapte.com site or any copy, in whole or in part. If you transfer possession of any copy of the software to another party, your license will automatically terminate. You may not rent, sublicense, lend, lend, translate, translate, merge, adapt, alter, or modify the software. You acknowledge that you are not entitled to have access to the Software in source code or unlocked code form.

8.No refunds

Insofar as you purchase the rights to use the software and/or any other products on the getcapte.com site, please note that purchases do not result in any refund except as authorized by legal provisions relating to consumer protection. You specifically acknowledge that Capte is under no obligation to indemnify you in any way for any losses and/or disappointments you have suffered while using the software and/or other products you purchased on this Site. However, you have a free test of the tool and carefully assess its usefulness and functionalities before continuing with a purchase. This possibility is the ultimate guarantee that the software will perform to your satisfaction, therefore, you understand and agree that the licensor does not have a refund policy.

9.Warranty and liability

Capte expressly disclaims any express or implied warranties relating to the software. Capte does not guarantee that the software will be uninterrupted or error-free. No oral or written information or advice obtained from Capte or otherwise will not create any warranty or condition not expressly mentioned in this agreement.

However, Capte undertakes to provide the Services diligently, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which users expressly acknowledge and accept through this agreement.


Full payment of the price must be given to Capte before an order can be accepted and processed.

Once the payment has been confirmed by our payment processing service, you will have free access to the software. Once we have accepted and confirmed your order, a legally binding contract is concluded between us, Capte, and you, the customer.

11.Payment delays and incidents

The User is informed and expressly accepts that any delay in payment of all or part of an amount due by its due date will automatically, without prior notice of default, result in:

  1. the forfeiture of the term of all the amounts due by the User and their immediate due date;
  2. the immediate suspension of the current Services until full payment of all amounts due by the User;
  3. invoicing for the benefit of Capte late payment interest at the rate of 3% (three percent) the legal interest rate, based on the total amount of the amounts due by the User.

12.Cancellation by us

Capte reserves the right to cancel any transaction with a customer for the following reasons:

12.1 failure on the part of the customer to strictly comply with these general conditions;

12.2 software defect: yes Capte notes a defect in the software that does not allow its proper use, the order placed by the customer will be canceled and he will no longer be able to benefit from the services;

Si Capte cancels an order, the customer will be informed by email or telephone and will be refunded in full as soon as possible. The customer specifically acknowledges that Capte will not be obliged to offer additional compensation for the disappointment suffered in the event of the cancellation of an order.

13.Our rights

We reserve the right to:

13.1 modify or remove, temporarily or permanently, our Site or any part of it, with or without notice. We will not be liable to you or any third party for any modification or removal of our Site;

13.2 modify these terms and conditions. Use of our site or any portion of it after such change will be considered acceptance of that change. It is your responsibility to check regularly whether the terms and conditions have been amended. If you do not agree to a change in the terms and conditions, you must immediately stop using the site.

13.3 We will do everything we can to maintain the site. The site is subject to change from time to time. You will not be entitled to any compensation because you cannot use part of the site for reasons beyond our control.

14. Termination

14.1. Capte may terminate this Agreement immediately by written notice if you commit a material or persistent breach of this Agreement that you do not remedy within 7 days of receiving written notice inviting you to do so.

14.2. In case of cancellation for any reason:

(a) all rights granted to you under this Agreement cease;

(b) you must immediately cease all activities authorized by this Agreement;

15. Full agreement

This contract constitutes the complete and exclusive statement of the agreement between Capte and the customer with respect to the subject of this contract. It supersedes all prior proposals, representations, commitments, and agreements, whether oral or written, and all other communications between us relating to this subject matter.

16.Dissociation of clauses

Any provision of this Agreement that is found to be invalid or unenforceable is deemed deleted and the rest of this Agreement is not affected by such deletion.

17.Events beyond Capte's control

17.1. Capte will not be held responsible for any failure or delay in performing any of its obligations under this Agreement that is caused by an “event beyond our control.”

17.2. An event beyond our control means any act or event beyond the reasonable control of the licensor, including, without limitation, the failure of public or private telecommunications networks or cloud services.

17.3. If an event beyond our control occurs and affects the performance of the obligations of Capte under this Agreement:

(a) the obligations of the licensor under this Agreement will be suspended and the period for the performance of its obligations will be extended for the duration of the event beyond our control;

(b) Capte will make every effort to find a solution that allows it to perform its obligations under this Agreement despite the event beyond our control.

18. Language

In the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of a contradiction or dispute as to the meaning of a term or a provision.

19. Applicable law and jurisdiction

These general conditions are governed by French law.

In the event of a dispute over the validity, interpretation and/or execution of these general conditions, the parties agree that the courts of Paris will be exclusively competent to judge, unless mandatory rules of procedure otherwise exist.

20. General

20.1. Capte may transfer its rights and obligations under this Agreement to another organization, but this will not affect your rights and our obligations under this Agreement.

20.2. The use of the Service must be in compliance with the law. The User undertakes not to use the Service for purposes that are illegal or prohibited by these terms and conditions. The User may only create one account to access the Service. The creation of multiple accounts for the same User is prohibited. Access to the account is personal to the User. Sharing login details with third parties is strictly prohibited. The User is fully responsible for the use made of his account, even by third parties. In the event of non-compliance with the provisions of this article, the Publisher reserves the right to suspend or even terminate the User's access to the Service, without notice or compensation. The Publisher may also initiate civil or criminal proceedings against the User. The Publisher declines all responsibility in the event of illegal or unauthorized use of the Service by the User.

20.3. You may only transfer your rights or obligations under this Agreement to another person if: Capte consents in writing.

20.4. You agree that Capte is entitled, after providing confidentiality commitments, to audit any computer system on which the software is installed in order to verify compliance with this software license.

20.5. The failure or negligence of either party to exercise any of its rights or remedies under this Agreement will not be construed as a waiver of that party's rights or in any way affect the validity of all or part of this Agreement, or prejudice that party's right to take subsequent actions.

This Agreement was last updated on March 18, 2020 and is subject to change without notice.

Legal information

Site edition

Capture, SAS with a capital of 1,000 euros

Represented by Mr Emmanuel GEOFFRAY (president) and Mr Gabriel DELATTRE (managing director)

e-mail: help.noemie@getcapte.com

RCS Coutances: 900 919 457

Head office address: 68 Rue Jean Monnet, 50400 Granville

Publishing manager

Gabriel Delattre

Data processing manager

Gabriel Delattre


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