Terms & Conditions

Privacy Policy

Getcapte.com takes securing your data very seriously and invests in its protection. We implement and apply security measures and procedures that comply with data security standards.

Collection of information

We collect information when you visit our site, register on our site and when you log into your account. The information collected includes your first name, last name, email address, company (optional), and phone number (optional).

Additionally, we automatically receive and record information from your computer and browser, including your IP address, software, hardware, and the page you request.

Use of information

Any information we collect from you may be used to:

  • Create or administer your Capte account
  • Give you access to our subtitle creation service
  • Improve customer service and your support needs from our support team
  • Contact you to present new features and offers that may interest you
  • Personalize your experience
  • Analyze site usage (anonymized and aggregated data)
  • Administer a contest, promotion, or survey

Email processing

Emails are processed via Sparkpost

Disclosure to third parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when the law requires us to do so.

Information Protection

We implement a variety of security measures to keep your personal information safe. We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.


We use cookies. Our cookies improve access to our site and identify repeat visitors. Cookies are also stored by our Google Analytics partners to improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

These cookies are not essential for the operation of the site, but they make your navigation easier. You can block or delete them, but then you risk preventing certain elements of the site from functioning properly.


We use the email address you provide to send you information and updates relating to your order, occasional company news, related product information, etc. If at any time you would like to unsubscribe from receiving emails, detailed unsubscribe instructions are included at the bottom of each email.


By using our site, you agree to our privacy policy.

Contact Capte about my data

A specific request, question, complaint about the data you have provided on one of our devices?

You can send an email to help@getcapte.com

The Capte team will respond to you as soon as possible.

Terms of Service

Thank you for visiting https://getcapte.com/ (our “ site ”).

The purpose of these general conditions is to define the terms and conditions of use of the services offered on the site, as well as to define the rights and obligations of the parties in this context.

By accessing or using the Offered Services or Software, you (“Customer”) agree to be contractually bound by these terms and conditions. If you do not agree to and comply with all or any part of these Terms, you may not access the Services or use the Software.

1. Operator of products and services

The Services offered on the getcapte.com site are operated by the company Capte, SAS with share capital of 1000 euros, registered with the Coutance RCS under number 900 919 457, whose head office is located at 68 Rue Jean Monnet, 50400 Granville, France.

Capte can be contacted using the following contact details:

Postal address : 68 Rue Jean Monnet, 50400 Granville

Email address : contact@getcapte.com

2. Access to the site and services

The Services are accessible, subject to the restrictions provided on the site:

  • to any natural person with full legal capacity to commit to these general conditions. The natural person who does not have full legal capacity can only access the Site and the Services with the agreement of their legal representative;
  • to any legal entity acting through a natural person having the legal capacity to contract in the name and on behalf of the legal entity.

3. Use of the site

By visiting our site, you accept and agree to the conditions of use described in these general conditions. Use of our site is limited to viewing the content and using the services presented.

Your acceptance of the general conditions is also materialized when you continue a contractual relationship by paying for a subscription on the site, but also by using our free trial service.

You guarantee and undertake not to use this site for other purposes (speculative purchases, use of forgeries, fraud, etc.). The site and the content presented on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Unauthorized use of our site and/or the materials contained on our site may violate applicable copyright, trademark or other intellectual property laws. To the extent that Capte suffers any loss and/or damage of any kind and in any manner whatsoever, resulting from the breach of the warranty contained in this clause and/or your unauthorized use of our Site and /or the contents, products or services of our Site, you hereby agree to indemnify Capte in full against any such loss and/or damage.

4.Ownership of products, software and copies

If you use the services designed by Capte on the getcapte.com website under an agreement, the software and associated documentation are works of authorship protected by copyright and applicable database laws . Capte retains copyright ownership and ownership of the software or any accompanying writing (documentation), including all intellectual property rights therein, of whatever nature and howsoever. origin, whether such intellectual property is registered or not and regardless of the form or medium on which the original software and other copies may exist.

By accepting this Agreement, you expressly acknowledge and agree that you will not seek:

a) to acquire ownership rights of any nature and in any manner in the Software and/or Documentation; And

b) to remove or modify in any way any copyright, trademark or other proprietary rights notices or marks appearing on the documentation or software as delivered to you.

You acknowledge and agree that all intellectual property contained in the Capte Software and/or Documentation is owned by Capte and you agree not to copy or duplicate any intellectual property, directly or indirectly, in any manner whatsoever and you understand the resulting legal implications. If you are found to be in breach of this provision of the Agreement, you acknowledge and agree that you will be held responsible for all legal costs incurred by Capte for any legal action deemed necessary.


Capte reserves the right to insert on any page of the site and in any communication to users any advertising or promotional messages in a form and under conditions of which Capte will be the sole judge.

6.Data protection

6.1 When the online tool of the getcapte.com site created is used, the email addresses, videos and subtitles made may be collected and stored on our servers.

6.2 The User expressly acknowledges and accepts that the data collected on the site and on Capte 's computer equipment constitute proof of the reality of the operations carried out within the framework hereof;

6.3 We process this personal data and we retain ownership of the subtitles only for the purpose of improving the service. We will delete it in accordance with your request, unless we are required by law to retain it.

6.4 We ensure that our personnel authorized to access such personal data have undertaken to respect the confidentiality of such data or are subject to an appropriate legal obligation of confidentiality.

6.5 All data collected by Capte is processed and stored in France.

6.6 All personal data is deleted from our database after a period of 30 days.

6.7 Where possible, taking into account the nature of the processing and the information available to us, we will help you to comply with your legal obligations:

(a) respond to requests from data subjects (by taking appropriate technical and organizational measures);

(b) secure personal data;

(c) notify supervisory authorities and data subjects (if applicable) of personal data breaches;

(d) carry out data protection impact assessments (if applicable);

7.Licensing Restrictions

You may not use, copy (unless such copying is incidental to normal use of the software, or if it is necessary for backup or operational security purposes), modify or transfer the software used on the getcapte.com website. or any copy, in whole or in part. If you transfer possession of any copy of the Software to another party, your license will automatically terminate. You may not rent, sublicense, loan, translate, merge, adapt, alter or modify the Software. You acknowledge that you do not have the right to have access to the Software in source code or unlocked code form.

8.No refunds

To the extent that you purchase the rights to use the software and/or any other products on the getcapte.com site, please note that purchases do not result in any refund except as authorized by legal provisions relating to consumer protection. You specifically acknowledge that Capte is under no obligation to compensate you in any way for any losses and/or disappointments you have suffered using the software and/or other products you have purchased from this Site . However, you have a free test of the tool and carefully evaluate its usefulness and functionality before continuing with a purchase. This possibility is the ultimate guarantee that the software will work to your satisfaction, therefore, you understand and agree that the licensor does not have a refund policy.

9.Guarantee and liability

Capte expressly disclaims any express or implied warranty relating to the software. Capte does not warrant that the Software will be uninterrupted or error-free. No oral or written information or advice obtained from Capte or elsewhere will create any warranty or condition not expressly stated in this agreement.

However, Capte undertakes to provide the Services diligently, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which users expressly recognize and accept through this agreement. .


Full payment of the price must be remitted to Capte before an order can be accepted and processed.

Once the payment has been confirmed by our payment processing service, you will have free access to the software. Once we have accepted and confirmed your order, a legally binding contract is formed between us, Capte , and you, the customer.

11. Payment delays and incidents

The User is informed and expressly accepts that any late payment of all or part of a sum due when due will automatically result, without prior notice:

  1. the forfeiture of the term of all sums owed by the User and their immediate payment;
  2. the immediate suspension of current Services until full payment of all amounts owed by the User;
  3. invoicing for the benefit of Capte of late payment interest at the rate of 3% (three percent) the legal interest rate, based on the amount of all sums owed by the User.

12.Cancellation by us

Capte reserves the right to cancel any transaction with a customer for the following reasons:

12.1 failure on the part of the customer to strictly comply with these general conditions;

12.2 software defect: if Capte notices a defect in the software that does not allow its proper use, the order placed by the customer will be canceled and he will no longer be able to benefit from the services;

If Capte cancels an order, the customer will be informed by email or telephone and will be refunded in full as soon as possible. The customer specifically acknowledges that Capte will not be obliged to offer additional compensation for disappointment suffered in the event of cancellation of an order.

13.Our rights

We reserve the right to:

13.1 modify or withdraw, temporarily or permanently, our Site or any part thereof, with or without notice. We will not be liable to you or any third party for any modification or withdrawal of our Site;

13.2 modify these general conditions. Use of our site or any part of it after any such change will be deemed to constitute acceptance of that change. It is your responsibility to check regularly whether the terms and conditions have changed. If you do not agree to a change to the Terms and Conditions, you must immediately stop using the Site.

13.3 We will do everything in our power to maintain the Site. The site may be modified from time to time. You will not be entitled to any compensation because you are unable to use any part of the site for reasons beyond our control.


14.1. Capte may terminate this Agreement immediately by written notice if you commit a material or persistent breach of this Agreement which you fail to cure within 7 days of written notice to you.

14.2 . In the event of termination for any reason:

(a) all rights granted to you under this Agreement cease;

(b) you must immediately cease all activities authorized by this Agreement;

15. Total agreement

This Agreement constitutes the complete and exclusive statement of the agreement between Capte and the Customer with respect to the subject matter of this Agreement. It supersedes all prior proposals, representations, commitments and agreements, whether oral or written, and all other communications between us relating to this subject matter.

16.Dissociation of clauses

Any provision of this Agreement found to be invalid or unenforceable shall be deemed deleted and the remainder of this Agreement shall not be affected by such deletion.

17.Events beyond Capte’s control

17.1 . Capte will not be liable for any failure or delay in performing any of its obligations under this Agreement that is caused by an “event beyond our control”.

17.2. An Event Outside Our Control means any act or event beyond the reasonable control of Licensor, including, without limitation, the failure of public or private telecommunications networks or cloud services.

17.3. If an event outside our control occurs that affects the performance of Capte 's obligations under this Agreement:

(a) Licensor's obligations under this Agreement will be suspended and the time for performance of its obligations will be extended for the duration of the event outside our control;

(b) Capte will use reasonable endeavors to find a solution to perform its obligations under this Agreement despite the event beyond our control.


In the event of a translation of these general conditions into one or more languages, the language of interpretation will be French in the event of contradiction or dispute over the meaning of a term or provision.

19. Applicable law and jurisdiction

These general conditions are governed by French law.

In the event of a dispute over the validity, interpretation and/or execution of these general conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to judge the matter, unless mandatory procedural rules dictate otherwise.


20.1. Capte may transfer its rights and obligations under this Agreement to another organization, but this will not affect your rights or our obligations under this Agreement.

20.2. You may only transfer your rights or obligations under this Agreement to another person if Capte agrees in writing.

20.3. You agree that Capte has the right, after providing confidentiality undertakings, to audit any computer system on which the Software is installed to verify compliance with this Software License.

20.4. The failure or negligence of either party to exercise any of its rights or remedies under this Agreement will not be construed as a waiver of that party's rights or in any way affect the validity of any or all party to this Agreement, nor will it prejudice that party's right to take further action.

This Agreement was last updated on March 18, 2020 and is subject to change without notice.

Legal Notice

Editing the site

Capte, SAS with capital of 1,000 euros

Represented by Mr. Emmanuel GEOFFRAY (president) and Mr. Gabriel DELATTRE (general manager)

email: help.noemie@getcapte.com

RCS Coutances: 900 919 457

Head office address: 68 Rue Jean Monnet, 50400 Granville

Responsible for publication

Gabriel Delattre

Data processing manager

Gabriel Delattre


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